KESHFLIP Privacy Policy
KESHFLIP Ltd and its affiliates ("KESHFLIP," "we," "us," or "our") are committed to safeguarding the privacy and personal information of our users. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website, mobile applications, and other services (collectively, the "Platform").This Policy should be read in conjunction with our User Agreement and is aligned with global data protection standards, including the General Data Protection Regulation (GDPR).
Key Definitions
• Affiliates: Subsidiaries, parent companies, or related entities under common ownership.
• Personal Data: Any information that can be used to identify an individual (e.g., name, contact details, transaction data).
• Data Subject: Any individual whose personal data is being processed.
• Data Controller: The entity determining how and why personal data is processed.
• Data Processor: A third party that processes personal data on behalf of the data controller.
• Processing: Any operation involving personal data, such as collection, storage, use, or deletion.
Purpose of This Policy
This document outlines:
1. Who we are and how you can contact us;
2. What personal information we collect and why;
3. How long we retain your data;
4. How we use cookies and IP address data;
5. When and why we share your data with third parties;
6. Cross-border data transfers;
7. Your rights as a user;
8. Automated decision-making and profiling;
9. Security measures in place to protect your data;
10. How to file complaints or contact us.
Who is KESHFLIP?
KESHFLIP is a Kenyan-registered digital finance company that provides cryptocurrency exchange, wallet, payment gateway, and digital asset services across emerging markets. We offer web, mobile, and API-based access to secure, fast, and reliable trading, wallet, and payment services.
Information We Collect
When you sign up, transact, or interact with our services, we may collect:
• Full name and contact information;
• Photographic ID and official documents (e.g., passport, driver’s license);
• Geolocation and device details (IP address, browser, OS);
• Financial data (bank account or card details);
• Employment and income details;
• Transaction history and trading behavior;
• Video recordings for verification purposes.
We process this data to provide services, meet legal requirements (AML/KYC), and enhance platform security and performance.
Why We Use Your Data
Your personal information helps us:
• Register and maintain your account;
• Execute and validate your transactions;
• Ensure compliance with legal and regulatory frameworks;
• Respond to your queries and provide customer support;
• Prevent fraudulent and unauthorized activities;
• Improve platform performance and user experience;
• Send promotional messages (if you’ve opted in);
• Conduct market research (on an anonymized basis).
Cookies & Analytics
We use cookies to understand user behavior, customize your experience, and monitor platform performance. You can manage cookie settings via your browser:
• Google Chrome
• Mozilla Firefox
• Safari
• Opera
• Microsoft Edge
We may use third-party services for analytics. These providers are contractually bound to use data only for agreed purposes.
Children’s Data
Our services are not intended for users under 18. We do not knowingly collect data from minors.
Data Sharing & Third Parties
We may share personal information with:
• Financial institutions, payment processors, and verification services;
• Customer service platforms and communication tools;
• Government regulators and law enforcement (as required);
• Third parties during acquisitions, mergers, or legal restructures.
All third parties are bound by confidentiality and data protection obligations equivalent to ours.
International Transfers
Your data may be processed outside your country of residence. We ensure adequate safeguards (e.g., contractual clauses, regional protections) are in place when transferring data across borders.
Your Rights
You may:
• Access, update, or delete your data;
• Request data portability;
• Restrict or object to data processing;
• Withdraw marketing consents at any time.
Requests can be made by contacting: support@keshflip.com. We may request ID confirmation for security.
Automated Profiling
We may use automated systems to assess risk or ensure compliance. These systems are designed to detect fraud or suspicious behavior. If you wish to contest an automated decision, contact our compliance team.
Data Security
We use encryption, 2FA, role-based access control, and regular audits to secure your data. Our infrastructure is PCI DSS compliant for secure handling of payment information.
In the event of a breach, affected users will be notified in accordance with applicable laws.
Data Retention
We retain your information for as long as necessary to fulfill the purposes described above or as required by law. Typically, we retain data for five years after the account closure for regulatory compliance.
Data Disposal
When data is no longer needed, it is anonymized or deleted securely. Backup archives are also managed in accordance with retention policies.
Marketing
You may opt-in to receive updates and promotions. You can manage your preferences via your profile or by emailing support@keshflip.com. You can opt-out at any time.
Changes to This Policy
This policy may be updated periodically. Users will be notified via the platform or email. Continued use of our services implies acceptance of any changes.
Fraud Disclaimer
We do not charge for support or request credentials via phone or social media. Always interact with us through official KESHFLIP channels. Report fraud attempts to tech@keshflip.com.
Contact
Questions or concerns? Reach us at info@keshflip.com or visit our help center: www.keshflip.com/support.